bOnline

bOnline provides VoIP phone systems for small businesses, alongside business phone numbers and call management features.

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Quick overview

Its range also includes phones, headsets, broadband and AI call tools.

Phone system features include voicemail, call divert, queues and hold music.
An AI receptionist can be set to answer calls at chosen times.
AI call tools include recording, transcription, summaries and scoring.
Business broadband options include full fibre and 5G.
The website offers a help centre, video guides and app downloads.

Introduction

bOnline provides VoIP phone systems for small businesses. Its digital phone service includes business phone numbers and call management features.

The range also includes VoIP phones, headsets, business broadband and AI call tools. Mobile and desktop apps are available alongside the phone system.

What bOnline offers

Businesses can choose a phone number or ask bOnline to transfer an existing one. The phone system offers features including voicemail, call divert, call menus, call recording and video conferencing.

bOnline also offers an AI receptionist, call transcription and scoring, plus broadband and VoIP bundles.

Product and service categories

VoIP phone systems

bOnline offers digital phone lines and business phone numbers. Calling features include queues, hold music and call reports. The system also offers contact syncing and CRM integrations.

AI call tools

The AI receptionist can be set to answer calls at times chosen by the user. AI call tools include recording, transcription, summaries and scoring. Searchable call history is also available.

Phones and headsets

bOnline offers VoIP phones and headsets. IP phones can be added to the phone system dashboard. The system can also be accessed using a smartphone, PC or tablet.

Business broadband

Business broadband options include full fibre and 5G broadband. bOnline offers a full fibre and VoIP bundle. A 5G and VoIP bundle is also listed.

Browse the full range on the bOnline website.

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Using the website

The website includes a help centre, troubleshooting information, FAQs and video guides. Its knowledge hub has articles about VoIP phones, virtual phone numbers and business broadband.

There is a sign-in option, as well as downloads for the mobile and desktop apps. Support is available through WhatsApp and by phone.

Notable features

The greetings editor lets users type, record or upload a greeting. Call menus can direct calls to groups, queues or a mobile, while calls can also be diverted to voicemail, a team or the AI receptionist.

Users can set closed hours and holidays for call diversion. bOnline also offers dedicated training sessions, self-help videos and ongoing account management.

Frequently asked questions

What is a bOnline VoIP phone system?

It is a digital phone system that sends call audio over the internet. Features include voicemail, call divert and hold music.

Can I keep an existing phone number?

bOnline offers to transfer existing phone numbers. A business can also choose a number or have one assigned.

Which devices can I use?

The phone system works on desktop computers, mobiles and laptops. IP phones can also be added to the dashboard.

Can I change the greeting callers hear?

Yes. The greetings editor accepts typed, recorded or uploaded greetings.

Can calls be diverted outside business hours?

Yes. Users can set closed hours and holidays, with calls diverted to voicemail, a team or the AI receptionist.

What AI call features are available?

bOnline offers an AI receptionist as well as AI call recording and scoring. Its call tools also include transcripts, summaries and searchable call history.