MRL - Insurance

MRL - Insurance provides information for existing travel insurance policyholders, including policy documentation and frequently asked questions.

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Quick overview

The information covers single-trip, annual multi-trip and winter sports insurance.

Single-trip insurance is described as cover for one journey.
Annual multi-trip policies cover unlimited trips over a 12-month period, with limits on each trip's duration.
Winter sports information includes cover for skiing and snowboarding, up to age 64.
The website provides details of a help desk and emergency medical assistance.

Introduction

MRL - Insurance provides information for people with existing travel insurance policies. Its website includes policy documentation and answers to frequently asked questions.

The policy information covers single-trip, annual multi-trip and winter sports insurance. It also addresses sporting activities and pre-existing medical conditions.

What MRL - Insurance offers

Existing policyholders can find policy documents and a travel insurance help desk. The frequently asked questions describe policy types, age limits, claims and medical assistance.

Product and service categories

Single-trip insurance

The FAQ describes single-trip insurance as cover for one journey. The journey is for a specified number of days. The stated age limit for this policy is 84.

Annual multi-trip insurance

Annual multi-trip insurance is described as covering unlimited trips during a 12-month period. The standard trip duration is up to 32 days. Optional extensions allow trips of up to 45, 62 or 90 days and are available to those aged 64 and under; the stated age limit for the annual policy is 74.

Winter sports insurance

The FAQ describes winter sports insurance as providing travel and medical cover while skiing or snowboarding. Other winter sports may also be covered, with the activities listed in the policy wording. The stated age limit for winter sports cover is 64.

Browse the full range on the MRL - Insurance website.

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Using the website

The website provides policy documentation, frequently asked questions and a privacy notice. Its FAQ includes information about policy definitions, claims and medical conditions.

Notable features

A travel insurance help desk can be contacted by phone. The FAQ also describes an emergency medical assistance team available around the clock.

Frequently asked questions

How does the policy define a couple?

A couple means two adults of any gender who have lived together at the same address for more than six months.

Can people on an annual multi-trip policy travel separately?

The FAQ says that people on an annual multi-trip policy can travel independently of one another.

Are sporting activities covered?

The FAQ says policies cover some hazardous activities, including water skiing and scuba diving. The policy wording lists the covered activities.

Are pre-existing medical conditions covered?

Some pre-existing medical conditions are included where the policy's medical criteria are met and the conditions are shown on the policy. The FAQ directs policyholders to the helpline if they do not meet the criteria or need assistance.

Where can policyholders find claims information?

The policy document contains details of the claims office. The FAQ says proof of loss and purchase or ownership of lost items is needed to progress a claim.

When should the emergency medical assistance team be contacted?

The FAQ says to contact the team at the time of a medical emergency or within 48 hours.

Does the policy cover treatment at a private medical facility?

Private treatment is covered only if there is no appropriate reciprocal health agreement and no public service available. The emergency medical assistance company must have been contacted and must authorise treatment; the insurer may arrange a transfer to a public facility where appropriate.

Key takeaways

Policy documentation is available for existing travel insurance customers.
The FAQ describes single-trip, annual multi-trip and winter sports policies.
Annual trip extensions are available to those aged 64 and under.
Policy wording lists covered sporting activities.
A travel insurance help desk can be contacted by phone, and an emergency medical assistance team is available around the clock.

Summary

MRL - Insurance provides documentation and information for existing travel insurance policyholders. Its FAQ covers policy types, age limits, claims, medical conditions and sporting activities.